Driving Psychological Safety Through Technology with Ollie Lingwood-Craddock, CEO of Rungway

How are you capturing people’s feedback in your organization?

I have seen many companies trying to leverage technology for that. Not always with great success.

On this topic, I interviewed Ollie Lingwood-Craddock – CEO of employee listening platform Rungway – on The World Class Leaders Show, as his work got me curious.

Ollie shared his experience leading multiple companies and how he helped grow Mind Tools to 20 million users.

He also explained how Rungway captures real-time employee feedback to help leaders understand problems and resistance to change. The continuous feedback loop provides psychological safety for employees to contribute ideas and accelerate decision-making. We discussed how technology like Rungway can enable culture change, but still requires leaders to role model openness.

BEST MOMENTS

“If the senior team responds to that in a really human way, very quickly with the right tone that creates this kind of flywheel effect.”

“I would challenge any senior person who said they know everything about what happens in their organization because you don’t.”

“Colleagues of color are three times more likely to post anonymously.”

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